Frequently Asked Questions

1. Are crafts of Mata Ni Pachhedi handmade?

Yes, the crafts of Mata Ni Pachhedi are entirely handcrafted by skilled artisans, ensuring each piece is unique and expresses the essence of traditional craftsmanship.

2. Are Mata Ni Pachhedi crafts environmentally friendly?

Yes, we prioritize using eco-friendly materials and processes in crafting Mata Ni Pachhedi items by minimizing environmental impact and promoting sustainable practices.

3. How can the beauty of the piece be maintained?

Delicately hand wash it in cold water with mild detergent and air dry it in the shade. Avoid using harsh chemicals or bleach.

4. Can the crafts of Mata Ni Pachhedi be customized?

Yes, we offer customization options for the craft. Feel free to reach out to support@matanipachhedi.com to inquire about personalized designs or custom-made changes.

1. What’s the estimated delivery time for my order?

Delivery times vary depending on your location and the artisan’s production schedule. Generally, please allow 4-5 business days to process regular orders and 1-2 weeks to process customised orders.

2. How can one track the status of the order?

Once your order is processed and dispatched, you’ll receive a tracking number via email. This tracking number will allow you to monitor the status of your shipment and anticipate its arrival.

3. Can one order in bulk?

We do welcome bulk orders, but due to the entirely handmade nature of our products, fulfilling large quantities within a short timeframe may raise challenges.

4. What payment methods are accepted?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. You can choose your preferred payment option during the checkout process.

5. What are the shipping charges?

The prices shown on the website are inclusive of the shipping charges. Whereas customised Shipping charges are calculated based on the destination, weight, and dimensions of your order.

6. Can the order be modified or cancelled after placing it?

We strive to process orders quickly, but if you need to modify or cancel your order, contact us as soon as possible. We’ll do our best to accommodate your request, but once an order is shipped, modifications or cancellations may not be possible.

1. What is the return Policy?

We aim for your complete satisfaction with your purchase. If you’re unsatisfied with your order, contact us within 3 days of receiving your order to arrange for a return or exchange. Kindly note that customized items may not be eligible for return or exchange.

2. What to do if one receives a damaged or defective product?

We apologize for any inconvenience caused. If you receive a damaged or defective product, contact our customer support team immediately with photos of the damage, and we’ll arrange for a replacement or refund as per our return policy.

1. How to contact customer support?

You can contact our customer support team via email at support@matanipachhedi.com. We’re here to assist you with any questions or concerns you may have regarding your order or our products.

2. Are there any upcoming events or exhibitions where one can experience Mata Ni Pachhedi crafts in person?

Occasionally, we participate in events and exhibitions to showcase Mata Ni Pachhedi crafts. Stay informed by subscribing to our newsletter or following us on social media for updates on upcoming events near you.